Frequently Asked Questions

Siem Reap Phnom Penh Website Design & Mobile App Development

Frequently Asked Questions

Are you looking for answers to your web hosting queries for your website business in Cambodia? Look no further! We have compiled a list of frequently asked questions about web hosting and provided comprehensive answers below.

In case your specific question is not covered, don’t hesitate to reach out to our round-the-clock support team. They are always ready to assist you. We are excited to collaborate with you!

What is a domain name?

A domain name is the address you enter into your web browser to access a particular website, such as HostingCambodia.com. By typing “HostingCambodia.com” into your browser, you will be directed to our home page. Domain names are restricted to letters and numbers only, with no special characters or spaces permitted.

There is a wide range of domain name endings available for registration.

The most popular domain name extensions are as follows:

  • .com: This is the ideal choice for business websites.
  • .net: While not as preferred as .com, it is still a reasonable alternative.
  • .org: Although commonly used by non-profits, .org domains can be used for any purpose and are a good alternative to .com.
  • .info: Technically similar to .com and .net, .info domains are sometimes associated with spam. Therefore, it is better to choose .net or .com.
  • .com.kh: The domain extensions “.kh” and “.ខ្មែរ” are the highest level in Cambodia’s national domain name hierarchy, representing the identity of the Kingdom of Cambodia on the Internet.

Why should you register a domain name?

Well, having a domain name offers several advantages. Firstly, it provides you with a dependable and easily discoverable online address. Secondly, it serves as a centralized platform where you can effectively deliver information about your products and services to the public.

What is a Top-Level Domain?

A Top-Level Domain (TLD) is the highest level in the domain name hierarchy.

For instance, in the case of Cambodia, the domains “.kh” and “.ខ្មែរ” represent the highest level in the country’s domain name hierarchy. These domains serve as the online identity for the Kingdom of Cambodia.

Do you need some guidance on how to select a great domain name?

Here are a few helpful tips to consider:

  • Opt for a short and memorable domain name.
  • Ensure that it accurately represents your brand, identity, and the nature of your products or services.
  • Avoid using official names, trademarks, prohibited terms, or anything that might confuse the public.

Is it possible for me to move my website from a different hosting provider to Hosting Cambodia?

Does my website data get impacted? Absolutely. You have the option to migrate your website from another hosting provider to Hosting Cambodia. You can either backup your data on your own or share your hosting details with Hosting Cambodia for them to facilitate the transfer.

How will I know when my domain name is about to expire?

Renewing your domain name is a simple process. Our team will promptly notify you 15-30 days in advance before your domain name expires.

I have already registered my domain name and hosting with another registrar. Is it possible to transfer them to your services?

Certainly! All we need is an authorization code from your current registrar in order to initiate the transfer of your domain and hosting to us.

Is it possible for me to create my website on my own and then utilize Hosting Cambodia?

Absolutely! It is entirely possible for you to create your own website and then utilize our exceptional Hosting Cambodia services. With Hosting Cambodia, you can rest assured that we will thoroughly examine your website for any potential errors and promptly notify you so that you can address them promptly.

What could be the reason behind the hacking of my website?

Is it possible to recover a hacked website? Websites can be hacked due to various reasons, such as a weak administration password, unsafe installation of modules/plugins/extensions, outdated source code with security vulnerabilities, or even local attacks. If your website has been hacked, Hosting Cambodia can restore the data from the most recent backup, ensuring the safety of your website.

If I choose not to renew Hosting Cambodia, what will happen to my data?

Hosting Cambodia will retain your data for a period of 30 days following the termination of services. After the 30-day period, Hosting Cambodia will send you a notification before deleting your data.

  1. If your payment is received late and is less than 15 days overdue, you will be required to pay the full late fee.
  2. For payments that are overdue between 15 and 30 days, you will need to pay 50% of the late service fee.
  3. If your payment is overdue for more than 30 days, you will be charged 25% of the late service fee.

What is the expected duration for my domain transfer?

Typically, domain transfers are completed within 5-7 days once your current registrar has given their approval. The timeframe may vary depending on the extension.

Can I access WHM?

No, as a customer, you will only have access to your cPanel.

Looking to install WordPress CMS?

Our 5-minute WordPress installer is a hit among our users. Simply log in to your cPanel, find the WordPress button, click it, and follow the provided instructions.

What are the benefits of having an SSL certificate?

Our website hosting service offers free SSL certificates, which means that having SSL on your website ensures that any data provided by site visitors is encrypted during transmission and decrypted on your end, providing protection throughout the process. This prevents hackers and other malicious entities from accessing sensitive customer information. That’s why SSL is so popular.

I’ve recently bought a hosting plan from Angkor Design Hosting Services. When can I expect to have access to my cPanel?

You should have access to your cPanel in just a few more minutes. If it takes any longer, please don’t hesitate to contact us and we’ll ensure you can access your cPanel immediately.

What exactly is cPanel and why is it essential for me?

cPanel is a user-friendly software used for managing web hosting. It provides clients with convenient access to all their files, as well as the ability to create and manage email accounts at no cost. Moreover, it allows users to create, update, and delete domain records on the internet whenever necessary. Popular CMS applications such as WordPress, Joomla, and Magento can be easily integrated with cPanel. Additionally, cPanel offers user-friendly tools for managing email accounts, making it simple to handle business communications. With cPanel, you have complete control over your entire web hosting account.

Why is it essential to have a website for my business?

Even small businesses in Cambodia that primarily serve local customers or operate in physical stores should consider having a website in key cities like Phnom Penh, Siem Reap, Kep, Kampot, Sihanoukville, Battambang, and other provinces. This is because the internet has become the primary platform that people turn to when searching for products or services. Having a website not only helps establish brand credibility but also enables businesses to sell their products and services online and stay competitive. In the modern age, creating and maintaining a website is now more affordable and easier than ever. Hosting Cambodia offers a variety of online tools for website development, which are included in our hosting plans.

Does your website Hosting package come with email services?

Absolutely! All of our plans include a custom email address for you. With the Starter Plan, you have the freedom to create as many email addresses as you need, depending on your hosting plan.

Our Customers Reviews